Shipping policy

Shipping Policy – Refine Supplements

Effective Date: July 2025

At Refine Supplements Pty Ltd (ABN: 97 672 763 165), we’re committed to getting your order to you as quickly and efficiently as possible. Below is our full shipping policy for orders placed through refinesupps.com.

1. Order Processing Time

Orders are packed and dispatched within 1–2 business days (Monday–Friday, excluding public holidays).

Orders placed on weekends or holidays will be processed on the next business day.

1. Shipping Locations

We currently ship to all states and territories across Australia.

International shipping may not available at this time. Please email us and we can arrange something.

1. Shipping Rates & Delivery Estimates

Service Estimated Delivery Time Cost

Standard Shipping 2–8 business days $7.95 flat rate

Express Shipping 1–3 business days $12.95 flat rate

Delivery timeframes are estimates provided by our carriers (e.g. Australia Post or Sendle) and may vary depending on location and external delays.

1. Tracking Your Order

Once your order has been dispatched, you’ll receive an email with tracking details. You can track your delivery using the link provided.

1. Delivery Issues

If your order is delayed, lost, or arrives damaged:

Contact us within 7 days of delivery.

Email: info@refinesupps.com

Include your order number and tracking information.

We’ll work with our shipping partners to resolve the issue promptly.

1. Shipping Address Accuracy

Please ensure your shipping address is correct at checkout.

We are not responsible for orders delivered to incorrect addresses provided by the customer.

1. Contact

📞 0475 870 055

📧 info@refinesupps.com