Refund policy

Refund Policy – Refine Supplements

Effective Date: July 2025

At Refine Supplements Pty Ltd (ABN: 97 672 763 165), your satisfaction is important to us. Please read our refund policy carefully before making a purchase.

1. Change of Mind

Due to health and safety regulations, we do not accept returns or issue refunds for change of mind on any opened supplement products.

If your product is unopened, unused, and in its original condition, you may request a return within 14 days of delivery. Return shipping costs are the responsibility of the customer. We recommend using a tracked method.

1. Damaged, Faulty, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving it.

📧 Email: info@refinesupps.com

Include:

Your order number

A brief description of the issue

Clear photos of the product and packaging

If approved, we will offer:

A replacement item

A full refund to your original payment method

Or store credit, at your discretion

1. Lost Parcels

If your parcel appears lost in transit, please email us. We’ll assist with tracking and, where appropriate, replace the item once confirmed undelivered by the carrier.

1. Refund Processing

Once your return or refund is approved, it will be processed within 3–5 business days. Timing may vary depending on your bank or payment provider.

1. Exceptions

We cannot issue refunds or replacements in cases where:

The product has been opened or used (unless faulty)

The issue is reported after 7 days of delivery

The damage is due to misuse or neglect

Questions?

We're here to help.

📧 info@refinesupps.com

📞 0475 870 055